8.5 Excellent
New York, United States

Refinery Hotel – New York

★★★★★ — New York, United States
8.5 Excellent
Overview

Refinery Hotel – New York

First Impressions Walking into Refinery Hotel – New York, you immediately notice this isn't your typical Midtown hotel.

First Impressions

Walking into Refinery Hotel – New York, you immediately notice this isn’t your typical Midtown hotel. The building itself has this gorgeous industrial-chic vibe — it actually used to be a hat factory back in the day, and they’ve kept so many of the original details. The lobby feels warm and sophisticated without being stuffy, which honestly surprised me given how many five-star hotels in New York can feel a bit cold and corporate. The attention to detail throughout the property reflects a commitment to preserving architectural heritage while delivering contemporary comfort.

Location & Neighborhood

You know what’s brilliant about the location on West 38th Street? You’re literally in the heart of everything, but it’s not Times Square chaos. I mean, you can walk to Bryant Park in about five minutes, and the Empire State Building is practically next door. The Garment District has this energy during the day that’s really unique — you’ll see fashion industry folks rushing around with fabric samples and design sketches. Plus, getting around is incredibly easy with multiple subway lines within a few blocks. The neighborhood offers an authentic slice of Manhattan that balances accessibility with local character.

The Room Experience

The room I stayed in had these amazing floor-to-ceiling windows that made the space feel much larger than typical Manhattan hotel rooms. The bed situation is no joke — I actually slept better there than I do at home, and the linens feel expensive in that way where you want to check the thread count. The design strikes this perfect balance between industrial elements (exposed brick, metal fixtures) and modern comfort. The bathroom was compact but well-designed, with a rainfall shower that had excellent water pressure. Every detail contributes to an experience that feels both curated and genuinely comfortable.

Dining & Amenities

Breakfast here is surprisingly flexible — they’ve got everything from grab-and-go options if you’re rushing to a meeting, to proper sit-down American classics. What I appreciated was how they handle dietary restrictions; the gluten-free and vegetarian options actually taste good, not like afterthoughts. The restaurant has this great rooftop component that most people don’t know about until they’re staying there. The service throughout the hotel feels attentive without being hovering, which can be tricky to pull off in busy Midtown. These thoughtful touches elevate the overall dining experience significantly.

Why Guests Love It

Honestly, it’s the combination of authentic New York character with genuine luxury touches that makes this place work so well. Couples seem to really connect with the romantic industrial aesthetic and the fact that you can walk to so many iconic spots for evening strolls. The staff clearly knows the neighborhood inside and out — they gave me restaurant recommendations that weren’t the obvious tourist spots but were still within easy walking distance. It’s one of those hotels where you feel like you’re experiencing the real city, not just staying in a beautiful bubble above it.

Accommodations

Our Rooms

Studio King Room

Max. people: 2
1 king bed
From $518 / night
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Executive Suite

Max. people: 2
1 king bed
From $676 / night
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Deluxe Two Queen Beds

Max. people: 4
2 queen beds
From $601 / night
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Guest Voices

Guest Reviews

8.5
Excellent Based on 10 reviews
Staff
8.8
Comfort
8.7
Location
9.5
Free Wifi
9.2
Facilities
8.5
Cleanliness
8.7
Value for money
7.6
Filter:
H
Helen United Kingdom August 27, 2025
8

We’d definitely return to the Refinery. It was in a great location with really helpful and friendly staff .

Great location, nice atmosphere and friendly staff.

What could be improved: Very limited storage in the bedrooms and not many plugs in useful locations!

C
Chandana India August 26, 2025
9

Was there 6 nights was very comfortable

When i was checking in the welcome at the reception was great. The lobby is small buy great design quirky and has a vibe
Special thanks to bryan and leron

A
Alexia United States August 18, 2025
10

Will stay again

Huge rooms, very unique hotel, great location and wonderful staff

What could be improved: Nothing!

K
Kyriakos Cyprus August 18, 2025
8

Very Good

Great location and good size rooms

G
Gerard United Kingdom July 23, 2025
10

Exceptional

Staff were excellent

What could be improved: Only stayed 4 nights but there were private functions on 3 nights restricting access to rooftop bar for us

G
Graham United Kingdom July 7, 2025
8

Rooftop bar was brilliant

The rooftop bar was excellent and the service was exceptional. The food at the restaurant and rooftop bar was good. The room was fine and the facilities were OK.

What could be improved: The room coffee and very sweet creamer were not great - a N’epresso machine would have been perfect. The room was a little bare. As per other reviews, there appears to be an issue between Booking.com and the hotel on Breakfast charges ie what is included vs additional charges, so worth checking.

C
Claudia United States June 20, 2025
9

Spacious rooms in the perfect location !

Fantastic location and great staff! Great communication from staff via text making us aware of what was going on and checking if we needed anything. Very spacious room for being NYC. Also, I had read a review that mention elevator delay, we had no problem at all with that.

What could be improved: All great!

O
Oldford United States June 17, 2025
10

I’ll be back.

Raymond was great to work with.

What could be improved: Restaurant was too loud

J
Jemma United Kingdom April 23, 2025
9

Wonderful

A great hotel in a fabulous location, offered free bottled water at reception at any time and free wine every day between 1pm and 7pm! The food in the hotel restaurant was lovely - had a breakfast and a dinner there during our stay when we were too tired to go out anywhere else. The staff were super friendly and helpful. Beds are very comfy and it was clean and the turndown service each night was a lovely touch. Would stay again.

What could be improved: Our room didn't really get any sunlight so was a little dark but we didn't really spend much time inside apart from sleeping.

D
Darka Croatia April 22, 2025
9

This was our third time at the hotel and we will be back again.

We like the location of the hotel, everything is close by but it is not a busy street. Room was good size with huge TV, bathroom was really nice with a bath, beds were perfect to get a good night sleep after running around all day long. Staff was amazing and helped with all our requests immediately.

What could be improved: Maybe the closet could be better size, but there are shelves in the room so everything can be put out of the suitcase.

Find Us

Location

63 West 38th Street, New York, NY 10018, United States

Surroundings

What's nearby:

  • Bryant Park400 m
  • Grace Plaza400 m
  • Herald Square300 m
  • Verizon Plaza300 m
  • Liberty Theater600 m
  • 246 W 38th St Tenants450 m
  • Empire State Building600 m
  • Morgan Library & Museum550 m
  • Madame Tussauds New York650 m
  • Marcus Garvey Memorial Park950 m

Restaurants & cafes:

  • Cafe/Bar Gong Cha0 m
  • Restaurant Five Guys50 m
  • Cafe/Bar Blue Bottle Coffee50 m

Top attractions:

  • Central Park4.1 km
  • Top of the Rock1 km
  • Chrysler Building1.1 km
  • Flatiron Building1.3 km
  • Strawberry Fields3 km
  • The Highline Park2.4 km
  • Rockefeller Center1.1 km
  • Museum of Modern Art1.4 km
  • One World Trade Center6 km
  • Metropolitan Museum of Art4 km

Natural Beauty:

  • Lake The Lake3.1 km
  • Peak Kings Bluff (31m)4.9 km

Public transit:

  • Train Grand Central Station850 m
  • Train New York Penn Station950 m
  • Subway34th Street – Herald Square350 m
  • Subway42 Nd Street -€“ Bryant Park300 m

Closest Airports:

  • La Guardia Airport12 km
  • Teterboro Airport16 km
  • New York Skyports Seaplane Base2.7 km
Reserve Your Stay

Refinery Hotel – New York

New York, United States

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