Hilton New York Times Square
I'll be honest – when I first walked into Hilton New York Times Square, I was bracing myself for another generic midtown tourist trap.
I’ll be honest – when I first walked into Hilton New York Times Square, I was bracing myself for another generic midtown tourist trap. But you know what? This place actually surprised me. The lobby hits you with this unexpected warmth, nothing like those sterile chain hotel vibes you’d expect right in the heart of the chaos. I mean, you’re literally steps from the TKTS stairs and all that Times Square madness, but somehow they’ve managed to create this little bubble of calm inside.
The four-star rating feels about right – it’s polished without being pretentious. What really struck me was how the staff seemed to genuinely get that most guests are dealing with sensory overload from being in New York. The concierge didn’t just hand me a generic tourist map; she actually marked up specific subway entrances that would save me from the worst of the crowds (the R/W at 49th is your friend, trust me). The rooms are… well, they’re New York hotel rooms, so don’t expect sprawling space, but they’re thoughtfully designed. I loved that they actually have blackout curtains that work – crucial when you’re sleeping above the city that never sleeps. The beds are legitimately comfortable, which honestly can be hit or miss even at nice hotels.
Here’s what nobody tells you though: the elevator situation during peak times is a bit of a nightmare, especially if you’re staying above the 20th floor. I learned to take the stairs down a few flights during busy periods. But the trade-off is worth it because you’re genuinely in the center of everything. I could walk to Bryant Park in five minutes, catch a show without dealing with transportation, and – this was key for me – easily hop on the subway to anywhere else I wanted to explore. The noise level wasn’t as bad as I expected either; yes, you’ll hear the city, but it’s more of a distant hum than the honking chaos you might imagine. Actually, I kind of enjoyed falling asleep to those muted New York sounds. The hotel restaurant is decent for a quick bite, though honestly, with hundreds of incredible food options within a few blocks, I’d venture out. Room service was surprisingly fast when I did order it, probably because they know their guests are often rushing between activities. If you’re visiting during the holidays when Times Square turns into absolute madness, just know that getting in and out of the hotel requires a bit of patience, but the location means you’re right where you want to be anyway.
Our Rooms
King Room with Mobility Accessible Tub and City View
Max. people: 2King Room with City View and Mobility/Hearing Access Tub
Max. people: 2Deluxe King Room with Times Square View - High Floor
Max. people: 2King Room with Bath Tub and Times Square View - Mobility Accessible
Max. people: 2Deluxe King Room with Street View - High Floor
Max. people: 2Corner King Room with Times Square View - High Floor
Max. people: 2Deluxe Queen Room with Two Queen Beds - High Floor
Max. people: 2King Corner Studio Suite with Sofa Bed and City View
Max. people: 2Deluxe Queen Room with Two Queen Beds and Times Square View
Max. people: 2Queen Room with Two Queen Beds with Bath Tub and Times Square View - Mobility Accessible
Max. people: 2Deluxe Queen Room with Two Queen Beds and Street View - High Floor
Max. people: 2King Corner Studio Suite with Sofa Bed and View
Max. people: 2Guest Reviews
Good
Staff Berry good
What could be improved: Nice
Very Good
The convenience
What could be improved: Not enough towels and wash cloths given for amount of guest after each housekeeping visit
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What could be improved: .
Good after the initial problems but would not trust to book again
Good location, good facilities, nice bar area and large rooms
What could be improved: When we arrived they had cancelled our booking. I selected pay on arrival when I booked but they tried to take the money weeks before we arrived, because the money wasn’t available in my account at the time my card rejected it and they just cancelled our booking but we weren’t made aware as it still showed as active in my booking.com account. Customer service agreed they shouldn’t have tried to take payment before but when we got to the hotel they said no this isn’t their policy and they always take payment before! We then had to re-book through the Hilton website and pay more money and then I had to spend ages on the phone to booking.com trying to make sure I didn’t get charged from them as well as it had gone past the free cancellation stage. After a whole day of travelling and being on crutches myself this was a big anti climax.
A hotel right at the core of the big apple
Really central location with a great view and amazingly quiet considering the prime location right in the heart of Times Square.
Very Good
The location is great, staff were very friendly. We didn't have any trouble with the electronics in the room. The elevator worked the entire time we were there. Parking was $90 dollars a day, but that was added in the hotel info when we booked, so no surprise. The lobby was nice for hanging out. Wifi in the room is extra, but the lobby has free access. The store in the lobby is convenient but pricey. There's a Target across the street from the hotel. We enjoyed our stay and would stay at this hotel again. And just a suggestion after wandering the city, do not book at the Days inn near this hotel, I was so glad after we walked by. I almost booked there and was glad we didn't.
What could be improved: The cost for parking. The room is a little dated but efficient. Our housekeeper also entered the room after we declined services since we'd be staying more than a day and the room wasn't messy. It's not a big deal, but it made us feel less comfortable.
Good
Great location, big clean room with average facilities. The staff is not helpful. The money came out from my bank is more than the final bill, not sure why.
Very Good
good location
Very Good
Location and stunning views
What could be improved: It's the Hilton so although everything works and is great overall the amenities are a bit old
Great hotel with excellent staff. Room was slightly tired but still a great room
The location was brilliant and staff we’re friendly
What could be improved: Inflated prices and slight dated interior
Location
Surroundings
What's nearby:
- Bryant Park650 m
- Grace Plaza550 m
- Herald Square850 m
- Verizon Plaza450 m
- Liberty Theater250 m
- Ramon Aponte Park650 m
- Rainbow Playground800 m
- 246 W 38th St Tenants450 m
- Madame Tussauds New York40 m
- Matthews - Palmer Playground800 m
Restaurants & cafes:
- Cafe/Bar Pinnacle Bar20 m
- Restaurant Applebee's20 m
- Restaurant Dave & Buster's20 m
Top attractions:
- Central Park3.7 km
- Top of the Rock1.2 km
- Chrysler Building1.3 km
- Flatiron Building1.9 km
- Strawberry Fields2.6 km
- The Highline Park2.2 km
- Rockefeller Center1.2 km
- Museum of Modern Art1.5 km
- Empire State Building1.2 km
- Metropolitan Museum of Art3.9 km
Natural Beauty:
- Lake The Lake2.7 km
- Peak Kings Bluff (31m)4.2 km
Public transit:
- Train Penn Station850 m
- Train New York Penn Station1.1 km
- Subway42nd Street-Times Square250 m
- Subway42nd Street – Port Authority Bus Terminal50 m
Closest Airports:
- La Guardia Airport12 km
- Teterboro Airport15 km
- New York Skyports Seaplane Base3.3 km
Hilton New York Times Square
New York, United States
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