citizenM New York Times Square
First Impressions Walking into citizenM New York Times Square feels like stepping into a tech startup's dream office — but in the best possible way.
First Impressions
Walking into citizenM New York Times Square feels like stepping into a tech startup’s dream office — but in the best possible way. The lobby buzzes with energy, all sleek lines and bold colors that somehow manage to feel both futuristic and welcoming. I’ll be honest, the space is compact, but that’s clearly intentional here. Everything feels purposeful, from the self-check-in kiosks to the communal seating areas where you’ll spot everyone from business travelers tapping away on laptops to tourists planning their Broadway show routes.
Location & Neighborhood
You really can’t beat this spot on West 50th Street — I mean, you’re literally in the thick of everything that makes Times Square magnetic. The theater district is right at your doorstep, which explains why couples rate the location so highly (honestly, a 9.7 score speaks for itself). What I love is that you can walk to most Broadway theaters in under five minutes, and the subway stations are close enough that you’ll never feel stranded. Sure, it’s busy outside, but that’s exactly what you want when you’re trying to soak up that quintessential New York energy.
The Room Experience
The rooms at this four-star property are small — let’s just get that out there — but they’re incredibly smart about space. Everything is controlled through a tablet mounted by the bed, which actually works better than you’d expect (no fumbling for light switches in the dark). The beds really are as comfortable as advertised; I slept better here than at hotels twice the price. The floor-to-ceiling windows make the compact space feel larger, and if you’re lucky enough to get a room facing the right direction, the city views are pretty spectacular.
Breakfast & Dining
The breakfast buffet happens in their ground-floor restaurant, and while it’s not huge, the quality is solid. You’ll find the usual suspects — pastries, eggs, coffee that’s actually good — but nothing too fancy. What I appreciated was the efficiency of it all; you can grab what you need and get on with your day without a lot of fuss. The communal dining setup means you might end up chatting with fellow travelers, which honestly adds to the whole experience if you’re in the right mood for it.
Why Guests Love It
This place works because it knows exactly what it is — a well-designed, tech-forward hotel that puts you right where you want to be in Manhattan. The staff genuinely seems to enjoy working here, which shows in the little interactions throughout your stay. You’re paying for the location and the thoughtful design, not for sprawling suites or extensive amenities. If you want to be steps away from Broadway shows, easy subway access, and all the Times Square chaos (in a good way), citizenM delivers on that promise without any pretense about being something it’s not.
Our Rooms
Guest Reviews
Highly recommended, for the friendly team and great location
Friendly team, great location, well designed space, room as well as foyer area
What could be improved: In compared to last visit. Small items as beakers for tooth brushes is missing.
Fr memory, there is a desk chair available, to make it easier when working on desk. That is missing as well
Best possible location
The location is perfect! Close to everywhere. Good subway links nearby. 5 min walk to Times Square. Right at the heart of the theatre district with Wicked on one side of the hotel, The Book of Mormon at the other and Mamma Mia at the end of the street. Lovely restaurants and cafes nearby
What could be improved: The room is very small for 2 people but I suppose that is Manhattan! The bed was really comfortable. "City view" was a bit of an exaggeration as our room looked out onto roof tops. Not a biggie
Perfect for an 18 year old on a solo trip to NYC.
Our 18 year old daughter stayed at the hotel on a solo trip to NY. citizenM had everything she needed and nothing she didn’t. She told us the bed was very comfortable and the staff were very friendly and helpful.
Perfect location, great staff and good food. we had a fantastic New York stay!
The location is amazing. You step outside and you are basically surrounded by New York’s greatest hits: Madison Square Garden, Broadway theaters, Times Square, Central Park and Rockefeller Center. The “smart” room was actually pretty awesome, complete with mood lighting that made me feel like I was living inside a sci-fi movie. Breakfast was really good, and the staff? Genuinely wonderful people, always polite and smiling like they actually enjoy seeing us. Pro tip: Carnegie Diner nearby is also a fantastic breakfast spot, huge portions and great prices.
What could be improved: Some days they just skipped room cleaning. A quick call to the lobby fixed it, but it would be nice if cleaning had some sort of predictable schedule so you don’t come back to a surprise towel art project made by yesterday’s self. Only two elevators worked during our stay, which in Manhattan basically means elevator traffic jams, and the gym was closed for a makeover.
2nd stay here. Always nice. Great price and staff
The location is excellent. Near time square, theaters, restaurants, and the subways. The subway lines near the hotel, get you to major attractions without a transfer. The roof top bar is a great place to end an evening. They lobby bar is nice and there is a nice breakfast available.
What could be improved: Waiting on elevators can be long. They are working on one this trip.
Great location, super friendly staff
The location was terrific, you couldn't want to be any nearer Times Square. The staff were super helpful and friendly, and the check-in procedure was easy and fast. We appreciated the ironing room and the fact that you could get something to eat or drink pretty much 24 hours a day. The last night we treated ourselves to a few drinks on the rooftop bar, and it was well worth it—probably a highlight of the stay. We chose this hotel because it has a reputation for being LGBTQ+ friendly, and it absolutely was. Although the room was relatively small, the bed was absolutely huge, and very comfortable. With jet lag, we slept 12 hours two nights running without any problem!
What could be improved: It's a small gripe, but it's a bit weird having the bed right up against the window, along the length of the wall. It was very comfortable, clean and fine, it's just that you had to climb on to the bed to get into it if you were on the window side, and it would have been nice to get near to the window to look out properly as well. But it's not a deal-breaker, though in truth the room in reality felt quite a bit smaller to how it looked in the pictures.
Wonderful
Location is great, staff was great and beds comfortable.
Fun clean perfect room
The atmosphere was excellent. Very friendly staff.
What could be improved: N/a
Everything was great! Would recommend and go back again!
The room was a lot bigger than expected and we loved the smart features to control the room. And the location to everything; Times Square, Central Park, Uses, Subway stations, broadway shows, everything was perfect!
What could be improved: Everything was great!
Convient location to subway and Times Square
Good location and clean
What could be improved: Loud, must bring ear plugs to sleep. Front desk staff could have been nicer and more accommodating. Stated they would bring ear plugs to our room and then called us to say we need to return to lobby to get. Small things like that.
Location
Surroundings
What's nearby:
- Radio Park600 m
- Central Park500 m
- Top of the Rock600 m
- Ramon Aponte Park500 m
- Rainbow Playground650 m
- Rockefeller Center650 m
- Museum of Modern Art800 m
- The Paley Center For Media700 m
- Matthews - Palmer Playground800 m
- Central Park Rock at 7th Avenue Playground600 m
Restaurants & cafes:
- RestaurantSUBWAY20 m
- Restaurant Legrande Lounge200 m
- Restaurant Azalea Ristorante200 m
Top attractions:
- Bryant Park1.2 km
- Chrysler Building1.8 km
- Flatiron Building2.5 km
- Strawberry Fields1.9 km
- The Highline Park2.9 km
- Empire State Building1.7 km
- One World Trade Center7 km
- Madame Tussauds New York850 m
- Metropolitan Museum of Art3.2 km
- National September 11 Memorial & Museum7 km
Natural Beauty:
- Lake The Lake2.3 km
- Peak Kings Bluff (31m)5 km
Public transit:
- Subway50 Th Street Station150 m
- Train Cruise Line Terminal1.7 km
- Train Grand Central Station1.6 km
- Subway50 Th Street Seventh Avenue Line100 m
Closest Airports:
- La Guardia Airport11 km
- Teterboro Airport16 km
- New York Skyports Seaplane Base3.8 km
citizenM New York Times Square
New York, United States
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