Lotte New York Palace
First Impressions Walking up to the Lotte New York Palace on Madison Avenue, you honestly can't miss the dramatic entrance — it's this stunning blend of historic Villard Houses from the 1880s and a sleek modern tower that somehow works perfectly together.
First Impressions
Walking up to the Lotte New York Palace on Madison Avenue, you honestly can’t miss the dramatic entrance — it’s this stunning blend of historic Villard Houses from the 1880s and a sleek modern tower that somehow works perfectly together. I mean, you’re literally stepping into a piece of New York history that’s been transformed into a five-star experience. The lobby feels like stepping into a European palace, which makes sense given the name, but there’s something distinctly Manhattan about the energy here.
Location & Neighborhood
You know what’s brilliant about this spot? You’re right in Midtown East, which means St. Patrick’s Cathedral is practically next door, and you can walk to Central Park in about ten minutes. The location really is exceptional — I’ve stayed at plenty of hotels in this area, and this one puts you within easy reach of everything without the Times Square chaos. Madison Avenue shopping is right outside your door, and honestly, the subway connections are solid if you want to explore other neighborhoods. Couples seem to get this immediately — there’s something romantic about strolling down these tree-lined blocks in the evening.
The Room Experience
The rooms here are where the hotel really shines, and I’m not just saying that because of the high ceilings and elegant décor. The beds are genuinely some of the most comfortable I’ve encountered in the city — there’s this perfect balance of firmness and softness that actually lets you sleep well despite being in the middle of Manhattan. Each room feels spacious by New York standards, and the marble bathrooms have this old-world elegance that makes you want to take your time getting ready. The views vary depending on which side you’re on, but even the courtyard-facing rooms have character.
Dining & Amenities
The hotel’s restaurant scene is more sophisticated than flashy — Villard Michel Richard offers this refined French cuisine that feels special without being stuffy. What I really appreciate is that they have parking on-site, which is honestly a luxury in this part of town (and saves you the headache of street parking or expensive garages). The fitness center and spa facilities are well-maintained, though they’re more intimate than sprawling — perfect for unwinding after a day of city exploration.
Why Guests Love It
There’s something about this place that keeps people coming back — actually, they have more repeat guests than most hotels I know in the city. I think it’s because the Lotte New York Palace manages to feel both grand and welcoming, which isn’t easy to pull off. The staff genuinely seems to remember returning guests, and there’s this sense of being part of something special rather than just another tourist checking in. It’s the kind of place where you feel like you’re experiencing the best of New York luxury without the pretension that sometimes comes with it.
Our Rooms
Premier Skyline View Room with Two Double Beds
Max. people: 4Studio Suite with Cathedral View
Max. people: 4Guest Reviews
Great location but rooms weren't serviced and unprofessional front desk staff
On the plus side, the location was excellent (near The Rockefeller and about a 15 minute walk to Times Square/Broadway/Grand Central Station). The rooms were large (for NYC) and the beds were comfortable. The door staff were super friendly and helpful.
What could be improved: - We only stayed a couple of nights and by 6pm none of the three rooms that we were staying in had been serviced. Someone, however, had been in our room and added a half drunk bottle of water. On the first night I called to remind them to do it which they did. On the second night, we were out all day so I didn't realise the room hadn't been cleaned again, until we returned back to the hotel at 11pm. I called to complain but there was no apology. I was passed from one person to another but no one would register my complaint. I called a further two times to speak to the manager but the manager didn't answer, despite staff assuring me, that he was available. I felt I was being fobbed off. Having your room cleaned is a basic requirement of all hotels, let alone a luxury hotel, so it is unacceptable that they couldn't manage this, nor would they apologise.
- The beds were too small to comfortably sleep two people (despite being advised on they were).
-There are no tea and coffee making facilities in the room so you have to go downstairs each morning and buy your own.
- WIFI is USD15 per day but no where does it tell you the cost until you are presented with your bill at check out.
- We complained about the lack of cleaning and the unexpected WIFI charge and we were met with rolling eyes and sighing. Really unprofessional. We were also charged for things we didn't have (two boxes of sweets). No apology was given. We were told we should have complained about the cleaning at the time, which, of course, I had and it made no difference.
- I would not stay at this hotel again.
SO comfortable!
Location, size of room, room maintenance
Very Good
The location is perfect.
What could be improved: The matress of the bed needs changing.
Wonderful
Exceptionally clean, very comfortable rooms. Fantastic location
What could be improved: Nothing
Good
Location
What could be improved: Staff explaining to me that she is doing a big favour by giving the room at 11.30 am
Very Good
Location.
What could be improved: Price
Very Good
Beautiful Palace with Christmas decorations 🎄
What could be improved: Too less electricity in socket and trough box even more less so you can’t use your curling iron ….
Nice hotel , clean
Location
What could be improved: Beds were smaller than expected
Beautiful property. We had a suite overlooking St. Patrick’s Cathedral. I found all staff to be polite and
Perfect location. Friendly staff.
What could be improved: No coffee machines in room.
I had a glass of wine and my daughter got chocolate that cost me $50 during the holidays.
Needs more seating added to the upstairs lobby.
Excellent place to see the gilded age architecture and interiors. Unmatched in convenience of location to all the attra
Beautiful setting! Exudes old world elegance without being stuffy.
What could be improved: Ate at Villard for breakfast. Please don’t serve burnt bacon - it takes away from the experience that the hotel is fostering for the customers.
Location
Surroundings
What's nearby:
- Paley Park350 m
- Radio Park300 m
- Trump Tower650 m
- Central Park400 m
- Channel Gardens300 m
- Top of the Rock450 m
- Park Avenue Plaza250 m
- Rockefeller Center350 m
- Museum of Modern Art550 m
- The Paley Center For Media500 m
Restaurants & cafes:
- Restaurant Chipotle40 m
- Restaurant Monterey20 m
- Restaurant Little Beet40 m
Top attractions:
- Bryant Park1.1 km
- Brooklyn Bridge6 km
- Chrysler Building800 m
- Flatiron Building2.4 km
- Strawberry Fields2.5 km
- The Highline Park3.8 km
- Empire State Building1.6 km
- One World Trade Center8 km
- Metropolitan Museum of Art3 km
- National September 11 Memorial & Museum6 km
Natural Beauty:
- Peak Kings Bluff (31m)6 km
- Lake Conservatory Water2.1 km
Public transit:
- Train Grand Central Station750 m
- Train New York Penn Station2.4 km
- Subway53rd Street-5th Avenue400 m
- Subway51 St Street Lexington Avenue Line300 m
Closest Airports:
- La Guardia Airport9 km
- Teterboro Airport17 km
- New York Skyports Seaplane Base3.2 km
Lotte New York Palace
New York, United States
Send Us a Message
Fill out the form below, and one of our concierge specialists will get back to you promptly.
